April 08, 2013 Bank Of America has decided to introduce live video conferencing to its ATMs. The company says that the move will allow their customer to speak with bank tellers beyond their normal business hours.
Bank Of America also said that the move will also allow customer to do advance transactions that cannot normally be conducted from ATMs. According to TheVerge, ATMs that have Teller Assist will be installed at remote ATM locations as well as banking centers.
According to NY Times, Teller Assist will let customers get on-screen help from a bank teller over a video for help with transactions such as cashing a check. The bank tellers will be communicating with customers via call centers located in Florida and Delaware.
According to Boston Globe, Bank Of America announced on Thursday that the ATM will make its debut at its Back Bay (Boston) branch later this month.
Bank Of America said that eventually it will expand the ATMs to other parts of the country. The machines will allow customers to make loan payments, credit card payments, as well as split a single deposit into two or more accounts. digitaljournal.com